Privacy Notice

Effective Date: September 1, 2026

At Eunoieuon, operated by HONG KONG YCLOUND LIMITED, protecting customer privacy and ensuring data security are foundational to our operations. This Privacy & Data Protection Policy outlines how we collect, process, and safeguard personal information when you navigate our online shop and browse our collection of Kitchenware, Tableware, and Food Storage products.

1. Categories of Personal Information Collected

To provide an efficient shopping experience, we collect specific categories of information during your store visits:

  • Directly Provided Data: Identification details such as your full name, shipping and billing addresses, email, and phone number provided during checkout or account sign-up.
  • Payment Credentials: Financial payments are handled exclusively via encrypted, PCI-compliant payment gateways. Eunoieuon does not store unencrypted credit card details or CVV security codes on local servers.
  • Automated Technical Telemetry: Technical usage data collected automatically through cookies and tracking pixels, including IP addresses, browser specifications, operating system details, and storefront navigation activity.

2. Purpose of Data Collection and Processing

We process collected consumer information solely for essential operational purposes:

  • Order Fulfillment & Delivery: Processing transactions, coordinating international shipping, and dispatching order tracking updates.
  • Storefront Optimization: Analyzing browsing analytics to refine our catalog offerings, site layout, and digital shopping experience.
  • Customer Support & Updates: Sending transactional notifications and opt-in promotional announcements regarding product launches.
  • Fraud Detection & Security: Monitoring site activity to prevent unauthorized orders and protect overall customer security.

3. Security Measures & Data Protection Standards

  • SSL Encryption: Confidential data transmitted between your device and our web store is protected using standard Secure Socket Layer (SSL) encryption protocols.
  • Restricted Access: Access to personal records is strictly limited to authorized staff bound by strict confidentiality obligations.
  • PCI-DSS Compliance: Financial interactions adhere strictly to PCI-DSS standards to prevent unauthorized access to payment info.

4. Third-Party Data Sharing & Network Analytics

We do not sell, rent, or lease your personal information to third parties. Data is shared exclusively with vetted service providers necessary for site maintenance, payment processing, marketing attribution, and parcel delivery. Our storefront integrates with leading analytics and marketing partners to measure performance and serve relevant ads:

  • AppLovin (Axon): Automated ad network optimization and conversion measurement (AppLovin Privacy Policy).
  • Meta Platforms: Social integration and marketing performance tracking (Meta Privacy Policy).
  • Google Services: Search index management, traffic analysis, and site metrics (Google Privacy Policy).

5. Cookie Usage & Tracking Technologies

Our website utilizes functional and performance cookies to:

  • Retain merchandise selected in your shopping cart during checkout sessions.
  • Gather aggregated visitor data via analytics tools.
  • Display relevant product recommendations through partner advertising networks like AppLovin.

You may adjust or disable cookie preferences through your web browser settings at any time, though doing so may impact overall website functionality.

6. Children's Privacy Compliance (COPPA)
Eunoieuon operates as an e-commerce platform intended for adult consumers. We do not knowingly solicit or collect personal records from children under the age of 13. If we discover that personal data from a minor has been inadvertently recorded, we will immediately purge it from our servers.

7. California Online Privacy Protection Act (CalOPPA) Compliance
In adherence to CalOPPA requirements:

  • Visitors may browse our online store anonymously prior to placing an order.
  • A permanent link to this Privacy Policy is accessible via our website footer.
  • Our servers recognize and respect browser "Do Not Track" (DNT) signals.

8. European Data Protection Rights (GDPR)
For customers residing within the European Economic Area (EEA), you retain specific rights under the General Data Protection Regulation, including the right to access, amend, transfer, or request the deletion of your personal data. To initiate a privacy request, please contact support@eunoieuon.com.

9. California Privacy Rights (CCPA/CPRA)
If you are a resident of California, you have the right to request disclosure regarding the categories of personal data we collect and process. While Eunoieuon does not sell consumer data for monetary gain, transferring data to ad networks such as AppLovin for targeted marketing may be categorized as a "sale" or "sharing" under California law. You maintain the right to opt out of cross-context targeted advertising at any time.

10. Data Breach Response Procedures
In the event of a verified data breach impacting personal customer records, Eunoieuon will notify affected users via email within 7 business days of confirmation and publish a public notice on our site if required by law.

11. Commercial Communication Standards (CAN-SPAM Act)
All promotional email broadcasts sent by Eunoieuon comply with commercial messaging standards:

  • Header information and subject lines accurately reflect email content.
  • A functional, clear "Unsubscribe" mechanism is provided in every promotional email.
  • Opt-out requests are processed without delay.

12. Corporate Identity & Contact Details

For questions, privacy requests, or regulatory inquiries concerning this policy, please reach out to our team using the contact information below:

  • Brand Name: Eunoieuon
  • Operating Legal Entity: HONG KONG YCLOUND LIMITED
  • Registered Office Address: Shop No. 2-309, 2/F, Chungking Express, Nos. 36 Nathan Road, Tsim Sha Tsui, Hong Kong
  • Customer Support Email: support@eunoieuon.com
  • Support Phone: +1 (472) 244-0349